Terms & Conditions
Welcome to Atelier Parma (the "Site"), operated by Diogo Costa, a sole trader trading as Atelier Parma ("Atelier Parma," "we," "us," or "our"), registered at Rua General Humberto Delgado n30A esc4, Torre da Marinha, Seixal, Portugal, NIF (Portuguese tax number) 250382318.
These Terms and Conditions ("Terms") govern your access to and use of atelierparma.store and any purchases you make through it. By using the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site.
1. Who We Are
Atelier Parma is an online store selling curated home decor — furniture, decorative objects, textiles, lighting, and related accessories.
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Business name: Diogo Costa, trading as Atelier Parma (sole trader)
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Registered address: Rua General Humberto Delgado n30A esc4, Torre da Marinha, Seixal, Portugal
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NIF (Portuguese tax number): 250382318
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Contact email: lstmaximalist@gmail.com
2. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order. By placing an order, you confirm this is the case.
3. Products and Pricing
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All product descriptions, images, and prices are as accurate as possible at the time of publishing, but we don't guarantee they are error-free.
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Prices are displayed in EUR (our settlement currency). Other currencies shown (e.g., USD) are for display convenience only, converted at prevailing exchange rates — the actual charge to your payment method is processed in EUR, and your bank or card provider may apply its own conversion and fees.
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We reserve the right to correct pricing or listing errors at any time, including after an order has been placed, and to cancel affected orders with a full refund.
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Product images are for illustrative purposes; natural materials (e.g., rattan, travertine, ceramic) may vary slightly in color, veining, and texture from what's pictured.
4. Orders and Acceptance
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Placing an order is an offer to buy. We accept the offer when we send you an order confirmation email.
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We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or unavailability of stock, in which case we'll notify you and issue a refund if payment was already taken.
5. Payment
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Payments are processed via Wix Payments and/or the third-party payment providers made available at checkout.
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By providing payment details, you confirm you're authorized to use that payment method.
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We do not store your full payment card details; these are handled by our payment processor(s) in accordance with PCI-DSS standards.
6. Shipping and Delivery
Orders are fulfilled via a third-party logistics partner from US-based warehouses. See our separate Shipping & Returns Policy for delivery timeframes, shipping costs, and international shipping terms.
7. Right of Withdrawal, Returns, and Refunds
If you are a consumer located in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU. Full details, including how to exercise this right and any exceptions, are set out in our Shipping & Returns Policy.
For customers outside the EU, our return policy (as stated in the Shipping & Returns Policy) applies unless local law grants you broader rights.
8. Intellectual Property
All content on the Site — including text, graphics, logos, product photography, and design — is owned by or licensed to Atelier Parma and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use this content commercially without our prior written permission.
9. User Accounts
If you create an account via our Members Area, you're responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at lstmaximalist@gmail.com if you suspect unauthorized use.
10. Prohibited Conduct
You agree not to:
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Use the Site for any unlawful purpose or in violation of these Terms;
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Attempt to gain unauthorized access to the Site, other users' accounts, or our systems;
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Interfere with or disrupt the Site's operation (including via bots, scraping, or malicious code);
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Submit false, misleading, or fraudulent information when placing an order.
11. Limitation of Liability
To the maximum extent permitted by law, Atelier Parma is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, including but not limited to loss of profits, data, or business opportunities. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including liability for death, personal injury caused by negligence, or fraud).
12. Third-Party Services
The Site is built on the Wix platform and may use third-party services (payment processors, shipping carriers, analytics providers). We are not responsible for the acts or omissions of these third parties, though we select them with reasonable care.
13. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms.
14. Governing Law and Disputes
These Terms are governed by the laws of Portugal, without regard to conflict-of-law principles. If you are a US consumer or a consumer resident elsewhere, you retain any mandatory consumer-protection rights available under the law of your own country or state that cannot be waived by contract. Disputes will first be addressed through good-faith negotiation; failing resolution, they will be subject to the exclusive jurisdiction of the competent courts of Portugal, without prejudice to any mandatory consumer rights that entitle you to bring proceedings in your own country.
EU consumers may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
15. Contact Us
Questions about these Terms? Contact us at lstmaximalist@gmail.com or Rua General Humberto Delgado n30A esc4, Torre da Marinha, Seixal, Portugal.
Shipping & Returns Policy
Shipping
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Fulfillment model: Atelier Parma products are shipped via our fulfillment partner, Zendrop, from US-based warehouses. All products in our catalog are sourced and stocked within the United States — we do not ship from overseas suppliers.
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Primary market: We currently focus on serving customers within the United States. If you're ordering from outside the US, please contact us at lstmaximalist@gmail.com before ordering to confirm we can ship to your location.
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Processing time: Orders are typically processed and handed to our fulfillment partner within 1–3 business days of confirmation. Processing may take up to 5 business days during high-demand or peak periods (e.g., holidays).
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Delivery times: Once shipped, standard delivery within the US typically takes 5–10 business days. To account for possible carrier delays, high-demand periods, or occasional restocking at our fulfillment partner, please allow up to 30 days from order confirmation for delivery in rare cases. If your order is going to take significantly longer than expected, we'll do our best to notify you.
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Shipping costs: Calculated at checkout based on destination, weight, and package size.
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Order tracking: A tracking number will be provided by email once your order ships.
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Lost or delayed items: If your order hasn't arrived within 30 days of confirmation, contact us at lstmaximalist@gmail.com and we'll investigate with our fulfillment partner and carrier, and arrange a replacement or refund if the order is confirmed lost.
Returns Policy
We offer a 30-day return window from the date of delivery for most items, subject to the conditions below.
To initiate a return:
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Contact us at lstmaximalist@gmail.com within 30 days of delivery, with your order number and reason for return.
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We'll send you return instructions. Because our products are fulfilled through a third-party US warehouse network, the return address and process may vary by product — please wait for our instructions rather than shipping items back without confirmation.
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Item must be unused, in its original packaging, and in resalable condition, unless it arrived damaged, defective, or incorrect.
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Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect, in which case we cover return shipping or waive the return entirely at our discretion.
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Once your return is received and inspected (or, for low-value items, once approved without requiring physical return), we'll issue a refund to your original payment method within 5–10 business days.
Exceptions — the following are not eligible for return unless defective:
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Made-to-order, personalized, or custom items
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Items marked as final sale at time of purchase
Right of Withdrawal (EU Consumers)
If you are a consumer located in the European Union, you additionally have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, under EU Directive 2011/83/EU. This right exists alongside — and does not reduce — the 30-day return policy above; where the two differ, whichever is more favorable to you applies.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us at lstmaximalist@gmail.com within 30 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you, and in most cases you won't need to return the original item.
Exchanges
We don't currently offer direct exchanges. If you'd like a different item, initiate a return for the original and place a new order — reach out to us and we'll try to make this as smooth as possible.
Order Cancellations
Orders can be canceled free of charge before they've been processed by our fulfillment partner (typically within 1–3 business days of ordering). Once an order has shipped, our standard return process applies.
Contact Us
Questions about shipping or returns? Reach us at lstmaximalist@gmail.com.
Privacy Policy
This Privacy Policy explains how Diogo Costa, trading as Atelier Parma ("we," "us," "our"), collects, uses, and protects your personal data when you visit atelierparma.store or make a purchase. Because our primary customer base is in the United States, we've written this policy with US shoppers' expectations in mind, while remaining compliant with the EU General Data Protection Regulation (GDPR), since we are based in Portugal, and with other applicable privacy laws such as the California Consumer Privacy Act (CCPA).
1. Who Is Responsible for Your Data
Data Controller: Diogo Costa, trading as Atelier Parma Address: Rua General Humberto Delgado n30A esc4, Torre da Marinha, Seixal, Portugal NIF: 250382318 Contact: lstmaximalist@gmail.com
2. What Data We Collect
We may collect the following categories of personal data:
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Identity & contact data: name, email address, phone number, billing and shipping address
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Order data: products purchased, order history, payment status (not full card numbers — these are handled by our payment processor)
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Account data: login credentials and preferences, if you create an account via Members Area
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Technical data: IP address, browser type, device information, pages visited (via cookies and similar technologies — see our Cookie Policy)
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Communications: messages you send us via contact forms, email, or customer support
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Marketing preferences: whether you've opted in to receive marketing emails
3. How We Use Your Data
We use your personal data to:
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Process and fulfill your orders, including shipping and customer service
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Send order confirmations, shipping updates, and transactional communications
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Send marketing communications, where you've opted in (you can unsubscribe anytime)
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Improve our Site, products, and customer experience
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Detect and prevent fraud or misuse of the Site
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Comply with legal obligations (e.g., tax, accounting, consumer protection law)
4. Legal Basis for Processing (GDPR)
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Contract: processing necessary to fulfill your order and provide customer service
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Legitimate interest: improving our Site, preventing fraud, and direct marketing to existing customers about similar products
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Consent: marketing emails to new subscribers, and non-essential cookies
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Legal obligation: retaining transaction records for tax and accounting purposes
5. Who We Share Your Data With
We share personal data only as necessary with:
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Wix.com, our website and e-commerce platform provider, which processes data on our behalf
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Payment processors (e.g., Wix Payments and connected third-party providers) to process transactions
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Our fulfillment partner (Zendrop), which ships orders from US-based warehouses and requires your name, shipping address, and order details to deliver your purchase
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Shipping carriers, to deliver your order
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Email/marketing service providers, if you've opted into marketing communications
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Legal or regulatory authorities, where required by law
We do not sell your personal data to third parties.
6. International Data Transfers
Since our primary customer base is in the United States and our orders are fulfilled from US-based warehouses, your data (including shipping details) is regularly transferred to and processed in the United States, in addition to being processed within the EU by us and by Wix.com. Where personal data moves between the EU and the US, we rely on appropriate safeguards, such as Standard Contractual Clauses, consistent with Wix's own data processing terms and those of our fulfillment partner.
7. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements (typically the period required by Portuguese/EU commercial and tax law). Account data is retained until you request deletion or close your account.
8. Your Rights
If you are located in the EU/EEA, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data ("right to be forgotten")
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Object to or restrict certain processing
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Request data portability
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Withdraw consent at any time (where processing is based on consent)
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Lodge a complaint with your local data protection authority (in Portugal: the Comissão Nacional de Proteção de Dados, CNPD)
To exercise any of these rights, contact us at lstmaximalist@gmail.com.
If you are a California resident, you may have similar rights under the CCPA, including the right to know what data we collect and to request deletion.
9. Cookies
We use cookies and similar technologies for essential site functionality, analytics, and (where you consent) marketing. See our separate Cookie Policy for full details and how to manage your preferences.
10. Data Security
We implement reasonable technical and organizational measures to protect your data, relying in part on the security infrastructure provided by Wix.com. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
The Site is not directed at children under 16, and we do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date.
13. Contact Us
For any privacy-related questions or to exercise your rights, contact us at lstmaximalist@gmail.com or Rua General Humberto Delgado n30A esc4, Torre da Marinha, Seixal, Portugal.